Position Purpose

To provide support in solving complex technical issues to ensure smooth working of all systems.

Job Description

• Install and configure computer hardware, software, systems, networks, printers and scanners.
• Monitor and maintain computer systems and networks and resolve issues with software or hardware.
• Maintain procedures and reports that provide technical support.
• Analyze records and logs to spot underlying trends and potential issues.
• Provide support during the implementation of new solutions/applications.
• Establish accounts for new users and assist with password or login problems.
• Participate in team meetings to provide insight into technical requirements in a timely manner to service issues and requests.
• Train end-users how to setup and use new business support system.
  
• Backup and restore data files and systems.
• Manage the ticketing system/help desk to ensure user needs are met by the IT team.
• Setup equipment, including, hardware, software and cables for employees.
• Manage inventory and track IT assets used by the organization.
• Provide everyday technical support for the individuals using the computer systems and replace equipment as and when required.
• Collaborate with team members across all departments to provide technical support.
• Any other duty assigned by the management.

Experience and Qualification

• Bachelors in Computer Sciences / IT 
• 02 to 03 years of relevant experience.

Specific Requirements

• Knowledge and expertise with a variety of software, hardware, and applications.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.